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Help & Support
Getting Help
Highlighted below are the main sources of support for you whilst learning with the College.
Your College log-in
You should receive your COLPASS Student Number and password via email once you have enrolled on a course that will give you access to the Learning Portal. You can access the Learning Portal via this link or through the website.
IT Support
If you are having any problems accessing or using the learning within Canvas or Zoom, please contact IT Support on: 020 3884 4112 (Option 3) or email itsupportuk@collegalpractice.com.
Course Related Enquiries
If you have any questions regarding your course content, assignments or supervisions please contact your supervisor. You can email them using your Canvas Inbox. Please note that you may have more than one supervisor across your courses.
Mental Health & Wellbeing Support
We care about the mental health and wellbeing of all our students. That’s why we have a comprehensive package of free wellbeing support available to everyone learning at the College. As well as having your assigned supervisor who will provide 121 support throughout your module, we have partnered with Spectrum Life to ensure you have all the wellbeing support you need to succeed.
Through Spectrum, students can access the Student Assistance Programme (SAP) at no cost, providing confidential support from trained counsellors at no cost. This is available 24/7, year-round.
When you are enrolled, you will be sent information on how to sign-up for Spectrum Life.
Our whole Student Services Team is trained in Mental Health First Aid, so if you’re not sure where to seek support or what sort of support you need, please contact the team at studentsupport@collegalpractice.com or call 020 3884 4112 (Option 2).
Crisis Support
If you, or a person you are concerned about, is in immediate danger, please dial 999 to call emergency services.
If you are concerned about the immediate welfare of yourself or another student and wish to notify the College, please email report@collegalpractice.com.
If you don't want to call emergency services, but need to talk to someone right now, there are people you can speak to at any time:
- call Samaritans on 116 123 (UK-wide)
- text SHOUT to 85258 (UK-wide)
- call C.A.L.L. on 0800 132 737 (Wales only)
Click here to access our Student Handbook, which contains further information about help and support during a crisis.
Student Discounts
As a student at the College, you are eligible for Totum Pro Membership to access your student discounts. For more information and details on how to register please click here.
College Enquiries or Concerns
If you have any queries or concerns, please reach out to our Student Services team . They are available at studentsupport@collegalpractice.com and on 020 3884 4112