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Help & Support
Highlighted below are the main sources of support for you whilst learning with the College.
Access to your course
All our all learning is hosted on the College’s Learning Portal - Canvas, and Zoom is used for individual and group sessions. You can find the minimum IT requirements for using the systems here.
Your College log-in
You should receive your COLPASS Student Number and password via email once you have enrolled on a course that will give you access to the Learning Portal. You can access the Learning Portal via this link or through the website.
If you are having any problems accessing or using the learning within the Learning Portal, Canvas, or Zoom, please contact IT Support on: 0207 760 7486 or email email@example.com. Support is available outside normal working hours.
Course Related Enquiries
If you have any questions regarding your course content, assignments or supervisions please contact your supervisor. You can email them using your Canvas Inbox. Please note that you may have more than one supervisor across your courses.
Academic Progress and Individual Support
Your personal tutor is available to support you with any questions you have about your overall progress and any individual support you may need. You can email them using your Canvas Inbox.
Mental Health & Wellbeing Support
We care about the Mental Health and wellbeing of all our students. That’s why we have a comprehensive package of free wellbeing support available to everyone learning at the College.
As well as having your assigned Personal Tutor, we have partnered with Spectrum Life to ensure you have all the wellbeing support you need to succeed.
Whether you wish to access wellbeing materials online yourself, refer yourself for counselling directly or seek advice about anything from improving your mental health to support with parenting the College and Spectrum will support you.
Everyone in our Student Services Team is trained in Mental Health first aid, so if you’re not sure where to seek support or what sort of support you need, please contact our Student Services team at firstname.lastname@example.org or 020 3884 4112 (Option 2).
If you, or a person you are concerned about, is in immediate danger, please dial 999 to call emergency services. If you don't want to call emergency services, but need to talk to someone right now, there are people you can speak to at any time:
- call Samaritans on 116 123 (UK-wide)
- text SHOUT to 85258 (UK-wide)
- call C.A.L.L. on 0800 132 737 (Wales only)
Click here for further information about help and support during a crisis.
College Enquiries or Concerns
If you have any queries or concerns, please reach out to our Student Services team . They are available at email@example.com and on 020 3884 4112