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Help & Support

Help & Support

Getting Help

Highlighted below are the main sources of support for you whilst learning with the College.

 

Access to your course

All our all learning is hosted on the College’s Learning Portal - Canvas, and Zoom is used for individual and group sessions. You can find the minimum IT requirements for using the systems here.

 

Your College log-in

You should receive your COLPASS Student Number and password via email once you have enrolled on a course that will give you access to the Learning Portal. You can access the Learning Portal via this link or through the website.

 

IT Support

If you are having any problems accessing or using the learning within the Learning Portal, Canvas, or Zoom, please contact IT Support on: 0207 760 7486 or email itsupportuk@collegalpractice.com. Support is available outside normal working hours.

 

Course Related Enquiries

If you have any questions regarding your course content, assignments or supervisions please contact your supervisor. You can email them using your Canvas Inbox. Please note that you may have more than one supervisor across your courses.

 

Academic Progress and Individual Support

Your personal tutor is available to support you with any questions you have about your overall progress and any individual support you may need. You can email them using your Canvas Inbox.

 

Wellbeing Support

We care about the Mental Health and wellbeing of all our students, that’s why we have a comprehensive package of wellbeing support available to everyone learning at the College. As well as having your assigned Personal Tutor, we have partnered with Spectrum Life to ensure you have all the wellbeing support you need to succeed.
Whether you wish to access materials online yourself, refer yourself for counselling directly or seek advice about anything from improving your mental health or support with parenting the College and Spectrum will support you.
Everyone in our Student Services Team is trained in Mental Health first aid, so if you’re not sure where to seek support or what sort of support you need, please contact our Student Services team at studentsupport@collegalpractice.com or  020 3884 4112.

 

Student Discounts

As a student at the College, you are eligible for Totum Pro Membership to access your student discounts. Your verification code will be sent to you shortly before our course starts. If you cannot fin this information, please contact our Student Services Team at studentsupport@collegalpractice.com or  020 3884 4112.

 

College Enquiries or Concerns

As a student at the College, you are eligible for Totum Pro Membership to access your student discounts. Contact our Student Services team at studentsupport@collegalpractice.com or  020 3884 4112 to request your unique verification code.