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Help & Support

Help & Support

Getting Help

Highlighted below are the main sources of support for you whilst learning with the College.

 

Access to your course

All our all learning is hosted on the College’s Learning Portal - Canvas, and Zoom is used for individual and group sessions. You can find the minimum IT requirements for using the systems here.

 

Your College log-in

You should receive your COLPASS Student Number and password via email once you have enrolled on a course that will give you access to the Learning Portal. You can access the Learning Portal via this link or through the website.

 

IT Support

If you are having any problems accessing or using the learning within the Learning Portal, Canvas, or Zoom, please contact IT Support on: 0207 760 7486 or email itsupportuk@collegalpractice.com. Support is available outside normal working hours.

 

Course Related Enquiries

If you have any questions regarding your course content, assignments or supervisions please contact your supervisor. You can email them using your Canvas Inbox. Please note that you may have more than one supervisor across your courses.

 

Academic Progress and Individual Support

Your personal tutor is available to support you with any questions you have about your overall progress and any individual support you may need. You can email them using your Canvas Inbox.

 

College Enquiries or Concerns

Our Student Services Team are available to assist you with any other matters, including questions, concerns and feedback.

Please contact the Team on 020 3884 4112, or you can send them an email at studentsupport@collegalpractice.com. They are available between 09.00 – 17.00 (UK time) Monday – Friday (excluding UK Bank Holidays).